I've been here plenty of times thinking that matters would improve but they never do.
This Second Cup is spacious, has a dark exterior with lots of seating by big windows which bring in lots of light. They always have a lot of baked goods and sandwiches. The staff is kind, and somewhat efficient. The drinks are usually consistent, but sometimes I don't even know what I'm drinking.
The major downfall about this place is the uncleanliness. My table has always been sticky whenever I've sat down. There have been times where it looks like a newspaper hurricane hit the place, and the bathroom is mucky. I've also seen one of the barista pick at his flip-flops behind the counter while making drinks during the summer. So gross!
I'm not a big fan of this particular location; they're other Second Cup's in the area I can go to instead if I needed too.