This location is very small compared to other Sephoras but I have always had such great service whenever I do go. I'm usually in my workout clothes after coming back from the gym so really not presentable but that hasn't affected my experiences. The employees at this location are always so helpful in educating me on how to apply makeup, and choosing and recommending colors that work well for my skin tone. My latest trips have included picking out a shade of red lip stick and picking out a self tanner. The goodness of Sephora is that you can spend hours on end testing product however for someone like me I need guidance, like a lot. I have been to other locations where the employee will basically tell me that I am on my own and when I get service like that I make a beeline to the MAC counter at the department stores because they will help me but this hasn't been the case with all the times I've gone to the Shadyside location.