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| - After a long exhausting day of walking in the humid heat outdoors at the Canadian National Exhibition, my friend had suggested we would drop by Discovery for a body massage as she had heard decent reviews about it. And so, I agreed to it since my body desperately needed one that day.
Upon entrance, we were immediately greeted by the manager as he guided us to a VIP room. As we walked through the halls, I quickly took a quick glance at my surroundings and was pretty impressed with the newly renovated rooms and how spacious the Spa appeared to be. I give them props for putting a lot of thought into making their clients feel "relaxed" with their nature forest themed interior designs.
Once we entered our massage room, I asked if I could take a quick shower since I needed to rinse off the sweat off my body. The gentlemen said yes and showed me where the shower room was and where the towels were stored but left the room without asking if I needed anything else. Once I got into the shower to reach for the body wash infront of me, I noticed the bottle was empty, and so I went to reach for the shampoo bottle to find out that it was also empty. With my eyes all soapy, I felt two more bottles on my left hand side and was finally able to squirt something out of it. After I got out, I realized there was no slippers left for me either, but luckily I had my own flip flops nearby. In order to make their clients feel more like home, I think the staff there should be more considerate of their customer's needs such as ensuring that the rooms are set up correctly with the right necessities and supplies after the transition of services from one client to the next. (Ex: Empty bottles should be thrown away and not left there in the shower for the next client, slippers should be offered and not asked for)
RELAXATION FULL BODY MASSAGE:
[45 minutes for $50]
Shortly after I got dressed, a lady came in with complimentary tea and fruits (grapes) which I thought was really nice before I started the massage service. The lady then asked me to remove my clothes and to lie down with my back facing upwards (underwear can be left on) I felt a bit exposed even though there was a thin layer of bed sheet left on top of me. Maybe they could provide some sort of uniform to wear I thought as not everyone is comfortable to just lay down naked infront of a stranger. But anyways, I slowly zoned out with the dim lights and serene music playing in the background. The lady then came in quietly after she knocked on the door for permission to come in but didn't bother to introduce herself to me. She did however mentioned that I could inform her whenever I needed slight adjustments to her level of strength but didn't ask if I had any injuries (areas to be avoided) or specific parts where I would like her to focus on/ put more time into massaging. Which I think that it would be important to ask. Other than that, overall the massage itself was quite relaxing. Her massage skills were consistent as she used a variety of techniques with the appropriate pressure added to soften up my tissues where needed such as places with the most tension in my shoulders, back and neck. She was also pretty gentle when she had to move/shift my body parts over where she wanted it to be. After working on my back, she gave me a front body massage as well ending with a head massage and thanked me when the 45 minute service was up.
Overall I had a pleasant massage experience and would return again in the future. I think the staff just needs to be trained a little more in being more attentive to their client's needs by showing that they really care for their comfort and health by being more observant and asking appropriate questions to understand who they really are. (Communication is key) If they can make their clients feel well cared for, then clients will feel appreciated for being there. For me, I think they just need to improve slightly on their customer service. But other than that, their massage techniques are decent and price is reasonable for what you're getting out of it.
For my next visit, I am looking forward to trying out their facial services. :)
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