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| - Normally I wouldn't review a mainstream fast food joint but the service and food I got at this Wendy's last night was so awful I have to share.
My husband and I had a very late lunch which spilled over into a very late dinner and decided around 10:45pm that Wendy's sounded good. We went through the drive-thru and were greeted by a female employee who, at first, seemed professional and friendly. I was driving the car and after her greeting us and asking what we would like, I politely (and I'm especially polite at fast food restaurants out of fear of food sabotage!) asked her to give us a minute to look over the menu. She very nicely said that was fine and instructed me to order when I was ready. So far, so good.
No less than 30 seconds later, she got back on the speaker and curtly said, "Are you ready yet or what?" I'm not sure what could possibly have happened in the half minute since she last spoke to us but her demeanor had changed drastically. I wasn't really ready but again, in an effort not to piss off someone who's making my food in a sight unseen kitchen, I obliged and started to place our order. She interrupted me probably 2 or 3 times while saying my order; it was just so rude. I'm well aware that I need to indicate what size value meal I want and what kind of drink I want - no need to continually interrupt me while I'm speaking to ask me. Wait until I'm done talking and if I haven't told you exactly what I want, then feel free to ask away. But to interrupt me over and over again? Hello? Common sense and courtesy, anyone? Both are highly lacking here.
I pulled around to the window and gave my money to a gentleman who was nice but not overly friendly. Not a big deal. However, when the woman who was obviously the gem on the drive thru speaker (I say obvious because she was the only one there with a headset on) came to the window, she literally handed me the bag of food, did not look me in the eye a single time and started to close the window. Not a word was spoken. No thank you. No enjpy your food. No come back again. Nothing. I wondered if she had suddenly become a mute. I said thank you as she was handing me the bag and she literally kept looking over my car and out into the street. Annoyed at this point, as she closed the window I yelled out to her, "Hello? I said thank you!" She looked at me with a blank stare and walked away. Again, not a word was spoken by her.
Unfortunately, the food didn't redeem the horrible customer service. The fries were obviously old and the tortilla on my grilled chicken wrap was so hard around the edges that I ended up just taking everything out of it and eating it like a salad (which, to be honest, wasn't that bad but I wanted a wrap, dammit!). My husband did enjoy his burger but his fries were old, too.
Look - I get that eating at a fast food joint is hit and miss and I understand that going late at night can get even sketchier but there's just no justification for an employee acting like that and most definitely no excuse for the food to be old and hard. If you're open until midnight or 1am, I should be able to get food that late that's as fresh as it is if I come at the dinner rush. I'm sympathetic to fast food employees - it's a thankless job, they're not paid well and I'm quite certain that a lot of their customers (especially in this shady area of town) are real pains in the ass.
With that being said, like I mentioned before, I am NOT a pain the ass when ordering food at any restaurant establishment, and most definitely not if I'm ordering at the drive through of a fast food place. If I'm being rude and condescending, by all means - dish it back out to me! I don't expect to be treated well if I'm not treating you well. But if I'm nice, friendly and respectful, is it too much to ask for the same?
And now I'll close - with this being the longest Yelp review I've ever placed. Whew! I'm coming up for air and if you've made it all the way to the end of this, I salute you!
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