Upon ordering a dozen cupcakes a couple weeks before heading to Vegas for my sister's bachelorette weekend, this place was very responsive and was very easy to order online. They answered all my questions before hand and I was very excited to have these delivered right to my hotel that we were staying in.
Now fast track to the day it was suppose to be delivered. They had said it would be delivered from 10am-2pm. And that was perfect since I would have them before the limo ride to our show. Unfortunately, these did not deliver on time. When 2pm passed and I still didn't get a text/call that the cupcakes were here, I decided to call them and see what was going on with the delivery. No one was answering the phone after several calls. So then I ended up emailing them. They finally responded to the email shortly but they said delivery times were changed and it was being delivered later and had sent emails to everyone who placed an order for that day that deliveries were pushed back for a wedding event and would not be delivering til 4-6pm which I did not receive about.
If I had known about this delivery change, I would've canceled my order and ordered elsewhere. Also, when they did arrive the cupcakes were on top of other cupcakes ruining the icing.
I was very excited for these and what I received was below average. I would not recommend this place. If you're planning to order for a special occasion, order elsewhere.