I have a Anthem Blue Cross PPO plan and never have been told by lens crafters the provider does not accept the plan. Prior to scheduling the appointment, I called and gave my insurance information and was told my PPO plan is accepted, so I scheduled an appointment. Once I got there I was told the doctor did not accept my PPO plan and I had to pay seventy dollars for an eye exam. That was not stated to me during my phone conversation. Although the hospitality was great, no one was rude, I just wish more information regarding the acceptance of my plan would have been given to me prior to my scheduling an appointment. Luckily I found another lens crafters location and the doctors at this particular location do accept my PPO coverage.