ACME LOCKSMITH REALLY GETS "ZERO" STARS
Apparently from what I'm reading, Acme is the "go to" guys for the simple stuff like replacing keys - not the big stuff that they proclaim on their website to be the best at like a safe in need of servicing. ..... I contacted this company thru a Rosie on the House recommendation to replace the lock on my safe. I gave the info on the size of the safe and the type of lock that needed replacing. A tech came out to have a look and didn't bring a lock with him... wasted day #1. He said he'd be out on Monday around noon. When he didn't arrive, my husband called and the service said that we weren't on the schedule....wasted day #2. When the tech came out a few days later, the lock he brought with him was inferior and did not fit and didn't really
want to modify it ..... wasted day #3.
How hard is it to bring a Sgt Greenleaf lock to the house and install it? I've replaced this lock before without any problems. As of this post, it's been over a week and we have not heard from Acme and quite frankly, after wasting my time on 3 different days..... I don't want to.
****UPDATE*****:
12/27: Thank you for "quick" response after 5 weeks. The quality of the lock being replaced was hardly poor or inferior. Again, the 1st visit - he didn't bring a lock. The 2nd visit - well there wasn't one, because he didn't show up. The 3rd visit, he brought a lock that he wanted to "modify" and "shave down" to fit... the lock you brought was of poor quality, sir ... not the lock that was being replaced.