I have been to the local one at Carmel Commons twice. Both times the food was BLAND. I had the Black Forest Sandwich the first time. It was just OK -- the potato salad was very very bland. Last Sunday we returned with friends. Very disorganized, cashier didn't seem to know what she was doing or what sides were offered (this happened both visits). I order the Turkey with Bacon sandwich it was tasty but again the Potato salad was very bland. I've heard the hype, all I've seen is bland and chaotic. For me this is a NO GO.