I loved Fired Pie but had an unfortunate situation happen here today. It wasn't busy and I ordered a salad. I was ordering a bit on the fly (typically I have everything thought out but this isn't my first rodeo). I thought I was being respectful and ordering quick to keep the line moving. Well when Mr Sergio (who was previously mentioned in Leah V's review from 3 months ago - check it out his photo in her review) got ahold of my salad everything went downhill. He couldn't be bothered with providing any level of service. Had an attitude when helping me with my short list of toppings and when I asked him to please mix the salad dressing - well that was too much and that was the end of anything else. He huffed and puffed and clearly didn't want to do this but very sloppily mixed the salad and threw it into my to go container. Guess that means no more toppings (i.e. Croutons or other). And the container had dressing all over the outside. Extremely rude.
It's disappointing that this employee seems to have the same attitude 3 months later. Guess I can't be surprised because when I asked for his name I asked the woman handing out the completed pizzas. She indicated she was the "supervisor on duty". I let her know the situation and she said "sorry". That's it. She couldn't bring herself away from her post to listen to my concerns and make me feel valued as a customer.
So I get it - this isn't the only Fired Pie in the valley and there are more and more of these businesses popping up. I will take my business elsewhere. I refuse to support businesses that provide crappy service. There are too many options.