Just had to write a quick review of Fry's.
Live close to the store and was doing some shopping there last week. After doing my shopping I came out and hopped in my car, turned the key.....and CLICK.
Yep....dead battery.
Went back inside and told them about the car. I had bought some frozen items and asked if I could just return them seeing that they most likely wouldn't survive the heat.
What happened next was totally unexpected.
The assistant manager (I'm pretty sure Keri was her name) offered to come out and give me a jump. They also offered to keep my stuff in the freezer while we tried to get my car started.
Keri stayed with me in the heat out in the parking lot for quite some time trying to get my car going. After quite some time, we gave up.
I told her I had to get to work that evening and didn't know exactly when I'd be back to get my car. She assured me she'd call security and tell them not to tow it.
Went back in and they refunded my money for the frozen food since I had to walk home and there was no way it was going to make that trek at all.
I honestly have to say that was some of the best customer service I have ever seen. I never expected anyone from the store to help me to such a degree.
So, thank you, Keri...and thank you Fry's. Your customer service is above and beyond expectations.
(And you can get some pretty good deals on groceries there, too.)