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  • I've done other similar games in Montreal and was excited to try A/Maze. We decided to do the hidden temple room while my little brother was in town. We booked and paid about a month ahead of time. When we got there, they asked me to pay (at that time it had been so long that I forgot I'd already paid, so I paid a second time - this was the first issue) and then we signed in. We had to wait quite a while due to a problem with one of the puzzles in the room, which wouldn't have been so bad on its own but with the rest of our experience... We got into the room and the puzzles were really cool and a lot more technical than I've seen before. We made some progress but managed to accidentally work around one puzzle (which shouldn't happen) and then we got stuck on the last puzzle. We asked for help and the guy who came in gave us a hint, but it didn't work. He ended up trying to do it for us and then announced that the puzzle was broken. Unfortunately, it was the puzzle that led to the prize, so even though we'd solved all the puzzles, we weren't able to get the prize. The guy wasn't apologetic at all, he just had the attitude of "oh well" and basically rushed us out to take our picture and get the room set up for the next group. On top of that, I was going over my credit card statement a few days later and realized I'd paid twice. I emailed them and they refunded it right away, but he said he hoped we'd at least gotten the treasure and I mentioned we hadn't and he never replied. After all the problems we'd had, I expected at the very least we would get an apology or a discount on a future visit, but nothing. The puzzles are cool, but between technical issues and no customer service to speak of, I won't be going back to try any others.
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