Saturday I picked up a family member from the emergency room and though she was in pain from the stitches ,she stated she wanted some chicken strips so I figured I would call ahead for the 25 piece and be in and out no problem. Well they answered and put me on hold for 22 min. I was still on hold when I got there and yes they were jam packed and of course I had to drive off but the fact that no one picked the phone up and left me on hold that long shows that the customer service is Horse shit. Great chicken though.