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| - Very disappointing is all I can say. We've been to the Twisted Grove many times because we love their food and the atmosphere. However, our most recent trip proved to be very different, almost as if we were in an episode of Bar Rescue.... before the rescue! My family and I went for dinner on a Tuesday evening. After we placed our orders, it was approximately 20 minutes later when our waitress Emma came to inform us they were out of chicken. How can you be out of chicken on a Tuesday evening at 7:30PM especially when that is one of your staple ingredients for quite a few dishes on the menu?! After trying to make another selection, it turned out they were also out of the main ingredient for another dish. At this time we asked to speak to the manager. After 10 minutes one of the managers named Travis appeared at our table. He was completely disheveled and his shirt was dirty/stained, which did not help the situation. When we explained our frustration and inquired if running out of food was an occurrence that also happens at their other three restaurants, Travis was quick to respond with, "it's actually 5 restaurants." Really!?! Seems to me Travis was completely missing the whole point and most concerning, was he didn't seem to even care. Needless to say, we had guests with us and had spoken very highly about the Twisted Grove, so this was a very uncomfortable situation! If we would have known they'd be out of food for some of their main dishes we would have gone elsewhere. The only thing Travis did was correct the number of restaurants the group owns. We were not looking for a free meal or anything like that, however we were looking for some acknowledgment or an apology, but at no point did Travis do or even say anything to attempt to rectify the issues at hand. But wait there's more! One of the dishes we ordered was the mushroom and Boursin cheese flatbread. Every time we go, we order it and it's delicious. When the flatbread was brought to the table we knew right away it was not made correctly because it looked very different and after tasting it, it tasted completely different. Boursin cheese is a white crumbly cheese with garlic and various herbs in it. The flatbread appeared to have only cheese on it which resembled Dofino cheese and it was paper thing, with no herbs to be seen and you certainly couldn't taste the garlic either. In the past you could see the white colored Boursin cheese with its herbs on the top nicely melted, and you could taste it too! Not this time. We called our waitress over and explained the situation. Emma was very apologetic and sent the manager over. Travis once again appeared and this time brought with him a little cup of cheese stating it was Boursin. After looking at it and tasting it, yes it was Boursin, but that's not what was on the flatbread. Travis then mentioned that the dish is actually made with Marscapone and 5 other types of cheese, not including the Boursin. What - Really?!?! That's the first time we'd ever heard about the dish having those other ingredients and it's not at all how it's written/described on the menu! It was then very apparent that Travis was not only very unprofessional and uninformed, but judging from his behavior, and appearance, he just didn't care! Needless to say we will not be recommending the Twisted Grove anytime soon. The only positive from the evening's events was that our waitress Emma was very professional. Maybe Travis should take some lessons from her and maybe the Twisted Grove should re-train their managers, including the teams in the kitchen and the chefs, to ensure they don't run out of food and that dishes are made correctly!
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