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| - The staff at this hotel couldn't be more helpful. They were an absolute joy to deal with. Friendly, competent and a spirit of service. The room was nice, but the air conditioning never quite cooled the room to where I set it. It also seems to need the filters changed because I immediately started coughing every time I got into the room. The plug on the lamp didn't work and the water pressure was ridiculously too low in the sink and not great in the shower. Two rivers on either side and we're still using water saving devices? I don't get that. Parking facility is terrible, but made tolerable by the incredibly helpful staff. There's no way to quickly park and run in if you forget something. No way to solve that though given the location but the valets never once had even a hint of irritation by getting and parking my car a few times in a short period. I'll definitely come back because of staff.
About the restaurant. I reviewed that separately for dinner, but I'll mention it here as part of the hotel. The breakfast was good, although I'd like the water to be self serve and for them to cook bacon to a variety of doneness instead of all medium rare. Same with pancakes that were all undercooked. Eggs were cooked well but maybe part of them could be with peppers or something? Including the disastrous dinner I'm not impressed with their cooking. Too worried about presentation and trendy dishes and not cooking it right nor offering regular stuff. 1.5 star on overall food. I still can't get over that the chef/cook wanted to charge me to taste the elk meat burger. My general impression of the chef is that he thinks too highly of his own abilities and really doesn't produce a satisfying meal. But, again, the staff's service orientation overcome the food quality issues.
I stayed 4 nights and ill definitely stay here again. I'm really bad with names but it really started off with the young man of short stature with light, short hair working the front desk. So enthusiastic, happy and helpful that he really welcomed me and set the tone for my stay that everyone else followed. I can remember a hotel stay with better service. Oh, lest I forget, my room cleaning was excellent as well. Fix the menu, the water pressure and air conditioning and you get 5 stars from me.
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