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  • It pains me to write this review. FEZ has always been one of my favorite restaurants. I feel compelled to write this though as a word of warning. I had been in FEZ about two weeks ago and had a fantastic experience. a week and a half later, an unexplained charge showed up from FEZ on my debit card. I checked and it was not from the week before. This was a new charge for a different amount of money. When I saw this on my statement I immediately called FEZ and was told the manager on duty was "out on an errand" and would call me back. The next day, still no phone call, I called back again. The manager was again "out on an errand". I left another message and a few hours later the assistant manager did get back to me however told me he could not do anything about it till the next business day and said he'd leave a message for the manager on duty at that time. The next business day came-no phone call. This time I went in to talk to the manager. He was as helpful as he could be but told me they couldn't do anything until it was posted. Today it posted to my account so I called and talked to yet another manager. This manager told me there had been a "glitch" in the system and it had happened to a few people last week. I asked "a glitch"? and asked him again if he is absolutely sure this was not something done by an employee. He took a bit of a defensive attitude with me and told me, "no-it's just a glitch and we will credit your account." I can't say the customer service in handling this was horrible, however I think it is a pretty major "glitch". This is not the first time I've had issues with my credit card at FEZ. A few years ago my card was double charged, and have heard other stories of the same happening to some of my friends. It appears FEZ has issues with their system and handling credit cards. I feel this is a pretty serious problem and if anyone goes to FEZ-I would recommend only paying with cash.
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