| rev:text
| - We took my car to this Midas location because my fiance had taken his car there before and really liked the service and prices. My car was having issues with the heater, where it would blow on the cold side and hot on the passenger when the heat was on, and my windshield wipers were not moving up.
We took the car there, and got charged $60 for running diagnostics on each thing, which I suppose is pretty normal. Through running the diagnostic they declared that the heater was fixed, and they let us know that the wipers needed a new motor. The new motor plus labour would cost us close to $500, not including the diagnostic fees. After initially decided that we would go for it, a closer look at our finances told us that we wouldn't be able to afford it, and my dad would try to fix it himself with a used motor. We let Midas know, they stopped working on it, and a few hours later my fiance paid the fees and picked up the car.
The heater worked for about half an hour, and then quit. As annoying as that was, I figured that its pretty normal with cars for that to happen, and we didn't really pay for them to fix it anyways, so I wasn't concerned. What was concerning was the wipers. We were told that they did not fix it, but upon testing them out, they worked! I was very excited. There was only one issue - the wipers alignment seemed off. The driver's wiper was going up all the way off the windshield. Upon closer inspection, I thought that the wiper arms were switched between the driver and passenger, but as I was a little confused about the whole thing I waited for my dad to come from out of town to check it out.
Today, my dad was able to take a look. He switched the wipers back to their proper positions, and after he put them back on the wipers had the same issue they did before we took the car to Midas. My heart sank, but my dad told me it was an easy fix. He tightened the bolts on the pivot point for each wiper and, voila! It worked.
So here my fiance and I were wondering - why didn't Midas just do that? And why were the arms flipped around? My fiance called Midas to complain - and here is where the worst part comes in - and the guy who had been dealing with him before simply denied everything. He denied that the technician would've flipped the wipers, and he denied that it was such an easy fix. He kept asking my fiance over and over "well what did the guy do to fix it?" and my fiance would tell him the same thing over and over. When my fiance explained about the heater, the guy told him that maybe he should get my dad to do it if he was so good. He did refund us, I'll give him that, but he essentially called us liars throughout the process.
Basically, $120 down, and there was no fix for the issues. The customer service was awful in dealing with an issue, and he basically told us not to come back. Well, his wish is granted.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)