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  • I used to think this place was fantastic, until I realized what a rip off and a scam Planet Beach is. After paying a monthly fee for many months and not using all of my monthly credits I decided I was going to cancel my membership. They informed me that if I wanted to keep my accrued credits, I would have to continue a membership. Not wanting to lose my credits, I chose a lower level membership. I was told that I had the same access to all the services. Not true. After going back one time on the lower level membership I noticed additional service charges. Fine ok, guess I won't be utilizing the particular service anymore. After being out of town for a couple of weeks, I got a call today that my monthly payment didn't go through for Feb. My credit card was a part of the Target scam and in January I was issued a new card, and then again in February when they did a second round of cards. I was informed when the manager called me that a late fee had been assessed to my account because of the lack of payment. I asked to have that removed. Out of the variety of different payments this month that had issues due to the credit card fraud, Planet Beach has been the only company that has not removed their late payment or lack of payment fees. I told the manager that I would not be paying the late fee, and she processed my card anyways. I am more than willing to pay my obligation of the monthly fee, but not a late fee that's from something out of my control. I will be marching down there today to cancel my membership. Which after reading reviews on here, I now realize will take me 60 days. What a joke.
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