What's the point of making an appointment if the service being performed on your car still takes all day? I have been a loyal Griffin Brothers customer for years now so when it came time or my vehicle inspection of coarse I called and made an appointment. I dropped my car off at 8am. It is now 1130am and it is still not ready. Call and asked what was taking so long because I had an appointment. I was told that yes I had an appointment but since I dropped my car of instead of waiting for it service takes longer. What sense does that make??? This has made my 5 star rating drop down to 3 stars. I still trust these guy to perform the best service on my car but their customer service needs to pick back up!