I went here two times in 2013 and loved my hair dresser and the salon, it was fun and I never had a better haircut. I then went to my sisters friend at a different salon (she was begging me to go there for a color treatment so I said yes) well an arm and a leg later I decided I cannot afford that guy and wanted to return back to Bella Rouge. I called and they said that my hairdresser no longer worked there :( So I said alright just schedule me with someone who is good with long hair. The next day I go in for my appointment and I noticed the salon looked a little different and there was a sign saying they are under new management. I took my hair down and the hairdresser goes oh you hair is so pretty and long, I love long hair. So far so good right? WRONG. I specifically said take off an inch or so from my layers and bottom. I really like the U shape I have in the back (like what I already had). So she starts going away and never adjusted my head or had me look down or anything. I thought that was a bit strange because I am always told to look straight and they end up tilting my head. So she finishes "trimming", then I say can you trim my side bangs. She says where are your bangs? uhh right here, the chunk in front that is shorter than the rest of my hair.... then she asks if I want full bangs. No. I said trim my side bangs. Then she asks if I want more bangs. OMG NO I just want what I have trimmed! She then goes to give me the mirror and spins me around and goes how do you like it? I did the V shape. I SAID A U SHAPE!!!! Learn your letters! I specifically said I wanted a U shape. NOT A V SHAPE! My heart sank when I saw how much of my hair was hacked off. I lost all of the length I was growing the past few months for my upcoming wedding. I asked her to fix it to the U shape and she cut off another inch. She then asked if I wanted it styled and I said no, so she let me walk out with dripping wet hair. (At least a towel dry would have been nice so my shirt wouldnt be soaked). I got home and looked in the mirror at horror. My layers are so short now, she cut off way more than an inch, probably around 2 1/2. It looks like I have a mullet. I am completely heart broken and will never go back. I don't understand how hard it is to listen to simple directions. I haven't checked to see if both sides of my head are even, but I am betting they are off based on the fact that my head was never adjusted during the cut. The only good thing I can say is at least I went on a Thursday when they have 10 dollars off a haircut, and because I didn't have her style it that saved me another 10 bucks. I am so upset I am stuck with a mullet triangle on the back of my head.