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| - First of all, the staff here is SO nice. Second, they offer a number of gluten-free options (*not* just salads), and all their delicious sauces are gluten-free.
The first time I visited, as soon as I mentioned I wanted a gluten-free bun, the staff was quick to let me know what was and wasn't gluten-free on the menu, down to the seasoning on the sweet potato fries. The second time I visited, I found the staff just as knowledgeable and helpful.
The staff is very hospitable - they check on you without being obtrusive, and no request is too small or too silly. The second time I visited, my best friend from college had come down to see me after more than a decade of not seeing each other, and when the manager came over to check on us he asked if the music could possibly be turned down a bit. (Since we were early and the first ones there, it seemed louder than it would have otherwise.) The manager immediately turned it down and soon after, came out to check to see if the new volume was as my friend hoped. So nice!
Another thoughtful touch: the hand-washing sink near the back entrance.
The prices are a tad high for burgers and fries but not more than other local places, and their sauces are amazing, especially the honey mustard and apple cider sauces. (Try the toasted marshmallow sauce at least once!) And you can use your Ballantyne card to get a discount.
My one wish: if you have a gluten allergy and you also don't eat beef, there are no burger options for you. The turkey and veggie burgers are made with bread crumbs. During my second visit I ended up just getting a basket of sweet potato fries since I really don't eat beef, and the staff obviously felt terrible. They kept asking if there was anything else they could possibly get me. Again, so nice.
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