We have given this place plenty of chances, but the customer service is just awful. I just cannot come here anymore despite the good coffee. On my most recent trip, I waited 20 minutes for one drink (and no, it did not feel like 20 mins, it really was). Waiting is bad enough, but the customer service is even worse. Too many other options that would be more than happy to take our business. Good luck in the future, you will need it!