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  • We'll start at the beginning. First, the process of making an appointment depends very heavily on if you have a preference on who you see. If you're looking for something that week, or the week after, you may not have a choice. If it's not REALLY emergency but isn't something you want to wait two weeks to have checked out, you're still probably better off there than at the Urgent Care only because they have your records and a lab. Second, the ladies and gentlemen in the office who check you in are incredibly nice. I'll give them that. Crazy helpful inasmuch as they can be. The doctors seem to listen to keywords. Lots of keywords. And for each flagged keyword you get a test. I LOVED how thorough they were. And they set up a follow up appointment for a few weeks out to go over any lab results. So why did I give them the Two Star "Meh. I've experienced better"? If you want your lab results before that 2 week follow up, you've officially thrown a wrench into their well-oiled system. If you need an emergency refill a week or two before an appointment, huge wrench. If you want a referral... wrench. I'm not talking complicated stuff here either. I mean they have verified they received your labs back 3 days ago and your best shot at getting anyone to read them to you in the next week and a half is to go get a copy of them and then take them to the urgent care. Very well-oiled machine, but I never knew a business workflow could be modeled after the Hoffman's character in Rain Man. All is well as long as you stick to the schedule they set up for you, but anything changes the whole thing falls apart and you're left there with the whole office frantically looking for their maple syrup and toothpicks. You're a doctor's office, folks. I feel like "unplanned things" should be in your portfolio. I left a doctor's office after 7 years because I felt their office staff was exhausting and they were a decent drive from my house. My sister recommended these folks because they did not have that problem, I'll agree with her there. I ended up just going back to my old doctor, it was a good decision for me. Drive and all.
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