Whomp! Whomp! Ordered #5 Mid Roast Beef Sandwich combo. Drove home, opened sandwich and bun was too burnt to eat and hard as a rock. Drove back to Arby's and met with Chrisandra (sp?) and asked for a refund (Lost appetite by now). Was told she could only re-make my order or set me up for food at a later date, but NO refund of my measly $9.76. This is not the first time this location has not delivered inedible food, but I assure you it is the LAST!! I am done and not happy that she would not honor a refund. Not Cool