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  • We decided to have a little staycation at the Priory earlier this month. My husband made the reservation with a special they were having for a dinner date night. With the special, they give you a few Pittsburgh restaurants to choose from and you get a $50 voucher to that restaurant. When my husband called the Priory, they said they would make the reservations and call us back on the time. We never got a call about the reservation time which was annoying. But the main issue was we checked in, talked to the girl at the front desk about having the shuttle take us to this reservation at Meat and Potatoes, and she set us up with the shuttle. We go in the room, look around for the $50 voucher, and it's not in the room so we assumed (i know we should never assume) that it was taken care of with Meat and Potatoes when they made our reservation. We had a fabulous dinner at M&P, great food, great service, and the bill comes. We asked the server about this Priory $50 voucher and he had never heard about it so the manager comes over and says they didn't give them anything but to have them call and ask for him and he'll work it out. We called the Priory and told them this, the girl who answered gave us an attitude and said you should have asked for it. Then refused to call M&P to talk to the manager. She just said to pay the full bill and we can work it out when we get back to the hotel. We gave the manager our phone and he was yelled at as well about this. He took our word that the Priory would deliver it to him the next day and he deducted the $50 from our bill. It was embarrassing and it wasn't the issue with the money, just the service with the priory. This showed us two things: We won't be going back to the Priory due to the lack of service and lack of respect and we WILL be going back to M&P because their service was impeccable.
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