Extremely easy to schedule an appointment. Greeted quickly and courteously by front office staff. Shortly thereafter, taken by a technician for my initial testing, and shown to doctors office, where I was told doctor would be in shortly. Within 10 minutes or less, Dr. Penney came in and reviewed with me my previous visit, and asked if there were any new medical issues, since she last saw me. She did further testing and gave me her recommendations about my current eyesight situation. She then allowed me to make a decision, based on her recommendations. All in all, a pleasant and thorough experience.