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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This morning I drove out to meet my son and his family for breakfast. This review is about a particular employee and not so much about the food. Upon arriving at this location and getting out of my car I could smell the cigarette smoke. My spot was about 25 feet from the entrance of the restaurant and it looks like a giant ashtray. I had to walk through a group of five people smoking in front of the entrance. Now I realize its their right to smoke and really none of mine business, except when they are crowd around the path to the door. I thought it must be busy and the smokers are out side waiting. I was wrong. There was no waiting. my son hadn't arrived so I looked around their country store. A very nice lady at the register asked if she could help me? So I took the opportunity to let her know of the group of smokers just outside their door next to the "No Smoking" sign. She apologized and said she will let the manager on duty know. I thanked her and returned to walking around the store. I looked over to the register and noticed this gentleman approach the register. You could tell the nice lady was passing on my concern of the group smoking at the entrance. You could tell by the man's gestures and the way he threw his arms in the air and shrugged his shoulders that he wasn't concerned. Several minutes past and he must of had a change of heart, because he walked out the door. Thats all he did. He didn't approach the people at all. He walked back in made a comment to the register lady about no one is smoking. Seriously? Because right after he came in everyone started another cigarette. Now some may think this is petty, but it's the law and restricted smoking areas. It's really about this person, Associate Manager (Tim) total disregard to this matter and his rude reaction to me upon my son's family arrival. Tim decided to batter with me while we walked towards our table to be seated. I found this person to be unprofessional and very rude. This was just my second visit to Cracker Barrel and prior to today its been 12 years, the food is just okay. Now the rest of the staff I came in contact with were very pleasant and helpful!!! Maybe the GM Dave Mann should have Tim train with our waitress Kimberly. She hopefully help him with his poor people and customer service skills.
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