Spa 810 is the former Body Solutions Laser & Skin location on Hayden Rd and Thompson Peak.
I recently purchased a package of chemical peels. I had no issues with the 1st TCA peel and then went back two months later for my 2nd peel. The peel was performed by an aesthetician named Carley. She applied too many layers of the chemical and literally burned my face and left me with severe hyperpigmentation on my cheeks, chin and jaw line. In addition, she did such a poor job applying the product that I have lines that almost look like streaks across my cheeks where Carely neglected to put any product. I almost wonder if she was half asleep while preforming the chemical peel.
I have gone back to Spa 810 for seven LED treatments to promote healing of the skin. The aestheticians felt that my skin had heeled enough and began performing brightening facials - essentially a mini-facial for 20 to 30 minutes with a few products designed to help fade the pigmentation. The spa has been monitoring my progress taking pictures of my face and sharing them with the spa's owner.
The spa has provided me with some products as well as these treatments at no cost. The spa director, Kristin, received approval from the spa owner to refund my money. However, I was not aware that when they refunded my money last week they would no longer continue working with me to rectify the situation. The problem Is that my face is only 50% better.
I sought a second opinion from a dermatologist and have also invested in several products on my own. The refund I received from the spa doesn't even come close to covering the cost of things I have paid for out of pocket or the time I have spent - not to mention the pain and suffering.
I signed a waiver when I agreed to have the spa perform the peel, otherwise, I would have sought legal counsel. Based on how extreme this situation was, I may still seek legal advice.
It seems that Kaley and Kristy are the only aestheticians that really care. They have both been great at working with me and seem to genuinely be concerned about the situation. Carley (the aesthetician who applied the peel) has never apologized for what she did to my face and I am sure she is embarrassed by what happened.
While my case might be extreme, I urge you to be wary before stepping foot in this spa.