(March 10, 2017)
2nd time here...wanted to give it another shot because the first time was just "mediocre".
We decided on a late dinner (9pm) due to a late night at work. We grabbed a seat at the bar (although there were many tables available) . Here is where the low score BEGINS... There were 2 people behind the bar and it literally took 15+ minutes to even greet us, give us a menu, or even ask for our drink order...mind you both ladies were available but not observant or cared.
Finally one took our drink order then it literally took 25 minutes before they came back to get our food order. One of the 2 "waitresses" (there was really only one the blonde one... I hate to identify her by her hair BUT thats all we knew because no one introduced themself OR WORE A NAME TAG) that acknowledged us. **The brunette was more worried about talking to/flirting with a table of 3 men that was not even her "table" (AND comping their drinks while we were waiting for ours)! The meal was good (I had the ribs and my hubby had a bone in ribeye) but once our food was delivered neither came back to us. They were more consumed with CLEANING BEHIND THE BAR and chatting then they were WITH their customers. There was another couple next to us discussing the same issues.
Although the food was ok we most likely will NOT be returning. When I go out to dinner and spend a pretty generpus amount...I expect my waitstaff to "acknowledge" me. Often the experience is what sticks in your mind more than the fiod itself and this experience (2nd time) was horrible!!!! I feel the management is to blame for this, as well. The waitstaff was totally clueless of what is expected in the "service" field. Unfortunately (for them) Ihave put in many years in this field and what we have received the past 2 times is UNACCEPTABLE and "sub-par" but my 2 waitresses wouldn't know of our dissatisfaction because they never paid any attention to us or our needs from the moment we walked in!