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  • The girls at the front desk at the Civic Center office in NLV were EXTREMELY RUDE AND UNPROFESSIONAL to me TODAY. I received 3, count them three text messages that my appointment was for today at 11:20, May 1, May 4 and this morning on the actual day of my appointment May 8 at 9:20am and ALL TEXT MESSAGES READ my apt was for 11:20am on May 8. Then I arrived at 11:28...wow 8 minutes late due to traffic and they tell me the doctor left for lunch and that my apt was for 11am?.....what....NO my appointment was clearly for 11:20. Then one girl proceeded to tell me she spoke to me yesterday and had a lengthy conversation with me about my contacts?....and I said, "no that was a couple weeks ago" and she kept insisting she spoke to me?...I said no, maybe you left me a message. She then got very rude and said "NO, I SPOKE TO YOU YESTERDAY AND SAID YOU NEED TO BE HERE AT 11AM to fill out paperwork?.......I asked to speak to the Manager and SHE CAME OVER AND PROCEEDED TO BE RUDE TO ME...AND SHE DIDN'T EVEN KNOW THE SITUATION....After I left I was in the car and checked my cell. And there it was.....A MISSED CALL FROM 702-732-2020 at 10:05 am yesterday 10:05am....and a voicemail from some girl at the NLV office saying I needed to be there at 11am?....I NEVER GOT THE MESSAGE. But I did receive 3.....THREE....THREE.....THREE....texts REMINDERS TO BE THERE AT 11:20.....really maybe you girls should take a training class on CUSTOMER SERVICE and RE-READ your TRAINING MANUALS ON HOW TO NOTIFY CUSTOMERS THE PROPER TIMES TO ARRIVE IN WRITING......also I'm waiting for Justin the head manager to call me back, but haven't heard a peep from him....I have an appointment Friday 05/11/18 at one of their other offices and those girls said to be there only 5...FIVE minutes early.....soooooo what happened to the policy of being 20 minutes early for paperwork like at the NLV office....oh and I've been going to the NLV office for over 10 years....AND I WILL NEVER STEP FOOT IN THE NLV OFFICE AGAIN.....not as long as those rude chicks are working the front desk....someone should inform them " YOU'RE FIRED" wack
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