So we have been coming to this Dennys a few times a month for well over 10 years. We have always had good food & service until the other night.
A Friday evening, a little past 6pm. Somewhat busy but not crazy. We ordered our coffee. And waited. Coffee was old and burnt. Took forever for a refill. We had ordered mozzarella sticks & burgers. Sometime after 7:00 we got our mozzarella sticks and our server said "there's a backup in the kitchen." Ok. Why did it take an hour to say anything? Lots of servers standing around or bringing food to people who arrived after us? We finally got our dinners. Fries were ice cold. burgers luke warm, not very good. Server never checked back. Had to go to the register and ask for the check. By now it is 8:00pm. Never saw the manager. Posted a concern on their survey sight, never heard a thing back. Not thinking I'll be going back anytime soon.