I got the google special on the Keratin Straightening treatment with Sam. I have never in my life been so disappointed with a hair specialist. Sam was stern and was not answering my questions. Sam ran out of product for my hair so only half did it. Then Sam had me call my girlfriend (who had an appoint. with Sam the following day) to tell her she was out of product and that she would have to cancel. Sam I guess was to scared to call my girlfriend herself. After having the treatment on my hair for 4 days as I was told I washed it and my hair was still curly. I called Sam to tell her and she blamed me for situation. What kind of business does Sam run. I have never heard of blaming the customer! She finally refunded me my money but complained about it and yelled at me on the phone. She however, did not refund me my tip. She is horrific and no one should ever go to Sam. She is unprofessional and doesn't know what she is doing. Stay away!! I hope Gary has fired her because she is bringing down his business.