I fell in love with this hotel but on this past visit, I fell out of love.
I still love being greeted with the Vanilla smell right when you walk through the door. However, service was super slow and horrible.
My friends and I arrived there after driving for 4-5 hours so we were tired. It was a Friday night so you would expect that they would have more people at the front desk. It wasn't even crowded but it took FOR-FREAKIN-EVER to move and check in. We had requested and even placed a despoit for 2 double queens but they messed up and sold out of those so they gave us 1 king. Fine fine I can deal with that. I requested a room closest to the elevators, they gave a room that was in the boonies! Seriously the 2nd to last room at the farthest end of the hallway possible. WTF?! So we finally went upstairs and trekked our way to our room... guess what. THE KEYS DIDN'T WORK! Greeeeaaatttt! Fantabulous. We called front desk and they said they will send someone from security to open the door for us. After waiting for a while, the security guy just came. He was rude and told us we had to call front desk to get new keys. He didn't want to open the door at first. That's why you're there buddy! Coz we called front desk and they said YOU would open the door for us.
The room is small and the bathroom barely has any counter space. I'm going back to Palazzo or Venetian next time. I thought Aria was going to be my new hotel in Vegas. I was just caught by infatuation for the newness of it. Palazzo or Venetian are bigger, service is way better. I'm going back to you my loves! =)