I would of given them a zero if that was a option. We contracted with Great Lakes Fence a few months ago. The Salesman made promises that he did NOT follow through on. Our Salesman didn't return any of our important phone messages... We later found out that the permit for our fence was never done as promised. Office staff were less than truthful, They renigged on a signed contract. Time was of the essence and they totally dropped the ball. Stay away from this fence company, There are many legit fence companies in the Cleveland area