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  • Recently moving to Chandler, I tried FCAW for an oil change, leather conditioning and car wash. The person who took "my order" could barely speak English. Not a problem until the free upgrade he gave me on the car wash was non-existent. Still not a problem. The problem was they neglected to tell me they had 3 people working on cars today and there would be a longer than average wait. After one hour and 35 minutes, and my car still sitting in queue to be finished, I had had enough. When I asked about it, they told me, "Sorry. We are short handed today Three people called in sick." That's when I decided to finish my car myself. I wiped it down, washed the windows, polished the dash and trim. I got my $50 back for the leather they did not condition. Then I notice oil leaking so I took it back to the oil bay. They were sorry too; they had forgotten to wipe the residual oil off the car. They said I could bring the car back if it didn't stop leaking. I will never go back there. I do not recommend it. A two hour wait to get a wash and an oil change is ridiculous. Ruined the flow of my Sunday for sure and had to change plans around. The manager wanted to give me a discount for my next visit, but I told him there wouldn't be a next time. The guys in the oil change told me they always understaff on Sundays because they are slow. No one called in sick today. So, if you dare to try them, do not go on Sunday.
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