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| - Ok, so just a quick review here. I've been wanting to try Mission BBQ for some time now, but The Wife really isn't into BBQ. So I figured I'd order some catering to feed a small group of my friends for my community group. I stopped by the restaurant on Monday during the mid-afternoon and placed an order for 10 people catered as well as two racks of ribs. Order more than $100 and they'll deliver it to your house. Sweet. I think that the catering deal is a pretty good one. My order came out to $175- to be delivered at 6:30 PM on Wednesday. Easy party. Just clean up the house and dinner is done!
We'll, come 6:41 PM, my guests and I were hungrily looking at the clock. No food yet. Finally I called to check-in maybe the delivery was stuck in traffic. The guy who picks up the phone does a pregnant, "Oh sh-" moment and immediately tells me that there was some mix up and they hadn't done my order yet. Understandably, I was a little upset but I tried to keep things calm. To their great credit, he immediately told me that they were working on my order and the money that I had prepaid for the meal was going to be refunded in full.
Wow. I couldn't believe it. That is really stand up service. I mean, I would have been ok with 50% off the bill or something. And an apology, which they quickly gave.
Our order arrived, with FREE desserts and a stack cards which were worth a free sandwich. I tried to tip Kara $20 to show my appreciation, but she said she couldn't accept it.
Food was tasty. I liked the ribs, pulled pork and chicken a lot. Delicious sauces. Brisket could have been better- but it wasn't bad. Great sides. Appreciate the plates, forks and knives. Even more, I appreciate when a place messes up (and yes, this was a mess up) that they make things right, and Mission BBQ totally did. I plan to use them again in the future. Good management- better to treat the customer right and trust that in the long run it will build goodwill.
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