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| - BEWARE: CHECK YOUR RECEIPTS!
I began this review at a 4.5, and was wavering where to go. Now, it's a 1 STAR.
I will start by saying that I did the "advanced prepayment rate". Although I was a little upset that the advertised rate only applied to Friday night (not SAT night), the extra $8.00 UPCHARGE didn't break my bank account. Although not receiving an email verification of my confirmation number, did distress me a little... I figured, new country... new rules... not gonna worry about it.
When I pulled up (around midnight) the valet was wonderful. There were several people there, but enough staff to accommodate the vehicles. Although some International Clients were having a difficult time, our process was a breeze. For an extra $6.00/ night (not an additional $35.00 which they charged me) it seemed like a great deal.
Check-in was a breeze. In our reservation we requested high floors, and a refrigerator. Both were accommodated with a nice view. Although it was the "North Tower" or "Ghetto Tower" we didn't have any problems. The room was spacious, the view was great, the room was clean.
There was a street festival, the concierge guided us to a wonderful watering hole, Dundas Square was within Walking Distance, and the subway was close! Everything was going pretty well.
Now... Let's discuss why we went from a 4.5 to 1 STAR rating.
First, I'm a Platinum Marriot Rewards member with over 600,000 points, and 200+ stays. I'm aware I'm supposed to receive a confirmation. But as I said, no big deal.
Second, the $8.00 UPCHARGE on the room. It rubbed me the wrong way, but wasn't going to break the bank... didn't worry about it.
Third, I was charged for an "Extra Night" parking (That's an Additional $40CAD). I wouldn't have looked, but my ACCOUNTING DEPARTMENT sure did! Things are beginning to feel fishy.
Fourth, when I logged into Marriott.com my reservation information had been changed to show me staying for only one night... although they charged me for 2 nights... and my receipt said I had stayed 2 nights... getting fishier!
Finally, the process that led me to now. On the receipt, is the General Manager's name, phone number and email address. When I called, the GM was out of town, and left instructions to speak with his Assistant. I pressed (0) to be connected, and I was connected with the front desk. The person rudely told me I didn't need to speak with management, it was an accounting issue. I said Great, please connect me. He said he would have to look into my "story" and would call me back.
I received an email a few hours later saying the reservations had been correct, and the parking fee had been removed.
REALLY? No "I'm sorry"? No "Please forgive us"? No "we apologize for the oversight, it won't happen again". NO.. I was made to feel like I was making it up...and I had offended the worker who had to take time out of his day to "look into my story".
Most Marriotts will throw 10,000 points because the soup is cold. All I get is attitude from someone who was offended when I CAUGHT THEM STEALING from me!
Therefore: YOU GAVE ME 1 STAR SERVICE, and I feel my review should reflect that!
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