I explained to the manager what I was hoping to accomplish over the phone. She did not explain to the stylist what I was trying to get done. I was told the stylist would be there at 4:15, she showed up at 4:45. I had a meeting at 6pm that I had to rush back to, leaving a less than perfect cut. This did not give the stylist time to make sure everything is perfect. I still had hair on my ears. I am giving a 3 star because they did get me in relatively right away. If I say I will do something I will do it. I wish other businesses followed the same advice. I chose Karrma because it is a local business, not a cost cutters, or a great clips. I like local representation.