| rev:text
| - Once was more than enough. Never again. I went with friends for a Friday evening meal. After being seated, it took forever to get a waitress to visit our table. After inquiring at the hostess stand about whether wait staff was assigned to our table, our server appeared and rudely asked what we wanted to drink. No greeting. No "May I get you ladies something to drink?" Later, it was impossible to get her to refill our drinks.
Ordering was another challenge. When we asked the server about getting pasta with meatballs, she didn't think it was possible. So my friend offered to order the meatball appetizer + plain pasta, so that she could mix it together for her daughter. Seems as if the kitchen could do that with no problem. The fish that was served was spoiled and left such a nasty after-taste in our friend's mouth that she couldn't even eat anything else. After it was sent back, the server informed us that we were right; she tasted the fish when she returned it to the kitchen!
Our server was very busy - with a table of people that were apparently her friends. She even sat down in the booth with them to socialize, even though the restaurant was (amazingly) busy and people were waiting to get a table.
At the end of our meal, we were told that the spoiled fish dish would be removed from our check, bringing the total to $44. When she presented the check, it was for $66. Upon closer examination, it became apparent that this was the check for our server's table of friends. She had already run our credit card through for this amount, and when asked her to show that the charge had been voided, we were first informed that this would have to wait until the end of the evening when the restaurant closed. Then she tried to convince us in a brusque manner that it had not been charged to my friend's account; the server even told her to check her bank account right then - at the table - to prove it. Very confrontational.
After paying the correct bill and leaving City Tavern - Waxhaw, my friend used her phone to check her bank account. Sure enough, she HAD been charged the $66 in addition to her $44. She called the restaurant and spoke with the manager, explaining that she was normally not one to complain, but this evening had been a fiasco at his restaurant. He promised to refund the incorrect charge and offered to comp her for the meal. Unfortunately, we could not recover a ruined evening.
Service and poor food like this can ruin a restaurant. Why this server continues to work here is a mystery. She is rude, inattentive, and obviously a detriment to City Tavern - Waxhaw. The town is steadily growing and has many other options within a 10 minute radius. It wouldn't surprise me to see an empty parking lot and a VACANT sign on the building in the near future.
Don't waste your time or money. Go somewhere where the food and the service will make your evening enjoyable.
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