This is only marginally better than eating in the underground. The quality is hit and miss possibly if this is a storefront outlet and everything comes from a commissary kitchen.
A clever way to operate but once again operators underestimate the downtown client.
And the other reviewer is correct - I asked explicitly for cream cheese with chives when I could not see it in the counter. I did see the cream cheese with green onion though. Sure enough, what did I get on my bagel? cc with green onion. If you are going to position yourself as having all quality items and a better deli experience, make sure everyone is on board. You missed an opportunity to wow me and make an advocate and a regular. All you had to say was we don't have chives or better yet, we don't have any made up, give me a minute and I will make you some.
Good selection of items for sandwich and deli, I have never seen anyone get eggs so no idea if they are organic or how the breakfast is.
Don't be in a rush when you come here, all things slow to a zen pace as we ALL wait for the one single toaster to do its thing.
So yes okay-ish food but boy the people making the food and the decisions about your meal - not so much.