Dont get me wrong this place has their good & bad days depending on who you get and what you are getting. And I've only been happy with one persons work in there, everyone else was (untalented) im sorry to have to say and I've been handed a nail file before because they didn't know how to shape a pointy nail the right way. But I can only say I've been happy with my nails twice here and thats only when I pay $50 and up for my set of nails. You get what you pay for at this place if your not willing to pay the scottsdale price your going to walk out of there with something you HATE! Now on to my toe nails, Ive gotten gel before and I walked out with cuts by my toe nails because how rough they are with the file. They are not gentle and rush to get people in and out. Most of the people working here dont care about the quality of their work, and trust me it shows, I have had my fair share of bad experiences here! And I continued to go here hoping I would get the same person that did great work and the convenience of how close it is to me. Since I cant manage to remember her name I apologize I can't say who, but for the gentleman working in the front I give him a thumbs up for his AMAZING customer service. Very friendly thankyou for that!