I went in person to order flowers for a funeral because he loved flowers so much I wanted to make sure nothing would go wrong. I made sure I picked out all of the flowers he would have loved and was expecting two beautiful arrangements for each side of the casket. Morning of the funeral NO FLOWERS! Called and they said they hadn't made them. Offered to "throw" something together and get it there as soon as they could. Told them not to bother. Sure they refunded my money but also succeeded in making a funeral even sadder than it already was. Unacceptable and irresponsible!!!!