When I first walked in, I was pleasantly greeted at the door. I called prior to make sure they weren't busy and if they accepted walk ins (which they do). This place is very clean. I was there with my friend and her daughter. The employees there were all very courteous and very sweet to us. I requested a spa pedicure ($35 Princess Pedi) and I had Vinh to do my nails. She was was great to talk to. I dont mind chatting it up with the person who does my pedicures. I felt comfortable and did not feel like just another customer. Vinh was great in making sure that I wasnt in pain or uncomfortable when she was trimming around my cuticles. I have been to some salons where they just dig into your cuticles underneath your nail thinking it wont be painful. She also didnt seem rushed so she can just move onto the next customer. Overall, I had a wonderful first experience here.