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| - The most awful experience and customer service and i have ever had in my life. As i am helping my mom to buy a car. We came in to see Leo, the sale person that i talked to on the phone . We were looking at the car at this dealership and the same one available at Honda West. Their car is 2007 XLE though, and actually at a lower price. the reason we went to this place is that their car is Limited and its white. I had that exact same car back in 2005 n i loved how comfy and roomy it was. My mom's old Camry just got so beaten up w time and now shes a guardian of 2 bigs boy who are her grandsons just came from Vietnam. i think the Avalon would be perfect for her to take the boys around. Of course i did my research and comparison our options before we came in. Leo helped us to get the estimates and we decided to come back tomorrow afternoon. There was absolutely no problem til the moment we told the guy that we have to come back. (I did ask him to try getting us a lower price n he said just talk to him give him offer) Leo's attitude n also Ray's the manager made us so upset n shocked. To be honest, we had the cash ready in the bank, just in case we cant get a good interest rate. The only reason we held back because my mom wanted to think throughly if she really needs a loan or just deal w Leo for a better price n pay cash ( and how much lower? we had no idea how low that deal could be done for) Shes trying to buy her 2nd house for investment thats why shes being careful on using her credit. Our point is, we do not think the effort, the work of a sale man ( just to run her credit n give her estimate) is great enough for us to have the urge to purchase something cost 15K in a couple of minutes. Meaning there is absolutely no reason for Leo to expect us to close the deal w him just like that. Plus we were being very calm, polite and respectful. I would not forget how he was starting at my face an asked me x3 times " so! u mean there is no way we have the business today?" Just imagine someone staring at you n questioning you the same thing constantly how would it make you feel? He might look nice and calm but his look n his tone of voice just made us feel like wee just committed a crime. I already felt uncomfortable after his first time asking me that. I told him i am woman i have no idea what is reasonable to bargain for a car purchase! plus she s still thinking about if she need it financed or just pay cash. I felt like i was guiltily explaining to him why i can't buy it today. A couple moment of awkwardness by the way he kept silent and he threw that question back to me again " so you cant do this business w me today? And i was being nice still , i said " i am sorry. I'm working tomorrow, But my cousin Jamie will take her back after hes done w school n they ll be seeing you around 2.30 pm" then he said " so! absolutely not today ma'am? " i was like what s wrong with this guy n i said " No sir" and that s when he got up, with his head n shoulders shaken n said " alright!" and also made an "ugh" sound in front of my face. thats when i got really upset and tried to speak up for myself. He talked back to me in sarcastically tone of voice that he did not do anything wrong. N Ray the manager that was sitting right behind him prob overheard everything cuz i saw him looking at us. But when i approached to talk to him he didn't bother to look at my face when i was telling him what the problem was. And i had to asked him if he was listening. Then he looked up " well i was waiting for u to finish talking and i plan on having a talk w my employee later "That is what he told me . He even told me that its wrong for me to think that they are being pushy. I asked him " Really? is that how are u guys treating your customer?" and he finally said he apologize for what happened. My mom , a 55 year old lady who doesn't speak English that well, could acknowledged everything going on n asked me what is wrong w those people. Hey their attitude is so bad and if they want to sell a car or not. and she just told me to leave. at that point, i just felt like i dont need to wait more time to deal w these people. They just completely ruined our interest in doing business with them and also ruined my day ! I bet i am just one of a hundreds potential customers that walked in their every day. And my voice is probably not worth to be considered. But What kind of business is that????
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