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  • Before writing a 1STAR review I will usually revisit the establishment to give them a 2nd chance. But this will not be F@$&:NG happening in this case. Ok, 1st of the service was horrific, and they were so unorganized. I promise no pun intended, but "chickens w/ their heads cut off". Just eww, then waited 30mins for a damn grilled chicken salad. Now you may ask: "Demetria, why did you not just walk out?" That is a good question indeed, and the answer would be: I wanted that salad for 4 days and I was finally on a side of town that a el pollo loco. FUNK that, I was getting my salad. Well guess what, I got my salad and has UNCOOKED chicken on top. I couldn't drive back, but he time I made it home, they were already closed. I called the next morning and got no answer, just the answering machine. So after calling for 2days w/o a response I called corporate. These mf's didn't do $h!t, I was told: "all we can do is contact the owner and its up to him to call you back". Are you serious???? So what you are telling me that you're cool w/ one of you franchise is serving RAW F@$&:NG CHICKEN??? So I'm so cool on el pollo loco, make sure you food is COOKED FULLY before you walk/drive away. If I could give NO STARS I would, b/c that is not f'n. The health dept. needs to make a trip down there and I no longer eat at ANY el pollo loco, I had to cancel them out. But that's just my experience, it could be different for you
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