You ever hear about the slum lords who are made to live in their own rental apartments. I would love to make the CEO and all the board of directors ride their own airlines.
I will promise you I will never fly this airline again. I have experienced the worst day of travel in my entire life.
Three things that need to change:
1. To short of layovers. Dozens of people sprinting through Charlotte should indicate you are cutting it too close for your customer.
2. Your customer services department needs to be trained to be empathetic. Not a single person said they were sorry today when my flight was delayed and I missed my connection.
3. Your planes are gross. Please clean them.