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  • Yikes. Was in a hurry and off schedule, so thought I'd make a quick stop at Wendy's to grab a burger to tide me over. My thinking was it had to be a better option than McD's (right across the street, btw) and faster than the Panera you can see from the parking lot. Didn't think I needed to check reviews before stopping, because, I mean, it's Wendy's, you know? Certainly not high end, but generally reliable, no? Well -- not this one. Around 6 on a Saturday, so was concerned about it being busy, but it wasn't. Only two couples there ahead of me. Few people in drive thru. All tables open. Most of them still crumby from earlier diners. First sign of trouble -- Couple #1 waits for food, tray with 2 orders of fries and a burger on it already. Counter staff appears with 2 more burgers and seems to become paralyzed with confusion -- looking at the tray, at the 2 wrapped burgers in her hands, back at the tray, at the order on the screen, back at the burgers. This is made more weird by Couple #1, who just stood there and watched. Managed to keep my manners and not say something along the lines of, "Maybe just tell her what you ordered?" People! Couple #2 ordered a salad and 2 bowls of chili. (You know there's a problem if I'm able to repeat everyone's orders for you!) Sounds simple enough -- total of 5 people there, including me -- and they had to wait at least 15 minutes. Person behind the counter is in NO hurry atall. In the meantime, some dude comes in to sort out a drive thru glitch. Apparently, they ordered 3 salads, then changed it to 4, but were charged for 5. This required a manager's intervention to resolve but they handled it. Again, I know WAY too much about this. Finally got my sandwich (was ok) and fries (almost cold), found a sort of less crumby table and sat down. Counter person took this lull in traffic to take a break, oblivious to the messy in the dining room. Trash cans were messy and smelly. Get your act together Wendy's!
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