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  • Great food, decent ambiance but the service was slightly sub par to what I was expecting from The Ritz. We were a group of 8 that went to celebrate one of our friends birthday. The team of the season is "Alice in Wonderland". The decor is quite cute, I liked all the props around the tea salon as it was done tastefully. The staff was also costumed, although only one waitress was dressed in a cute costume. The others had some kind of underwhelming accessories. The food we has was quite stunning. The quiche, shrimp sandwich and turkey bites with mango were really out of this world. The assortment of sweets were also quite delightful and well balanced. A lot of the food items were bearing decorations that reminded of Alice in Wonderland and it was nicely done. As for the tea, I went with the Feuilles d'argent, a tea that had nice creamy and light floral tate. This tea was made exclusively for the Ritz. I think that they they were understaffed as it took an awful long time to get started and by looking around the room, some other tables were also looking around appearing to wonder were the servers were. The service was nice, the waiters always explained what the teas were and what the food items were, but it was a very reactive service, not proactive. There was no follow up in between the services, we had to remind them our water glasses were empty and that some of our tea pots sat with the lids off for a long while, waiting to get more hot water. In the world of luxury these are little details that make the difference. Overall I just wish there would have been a better staffing situation.All they employees were very nice and doing their best but like I said, service should have been more proactive.
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