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  • I've been back three times since my initial review and it just seems to get worse with every visit. The 2nd visit just took a long time, as lines were long. But, I knew there'd be a wait so I endured it because I really like the lychee crush drink. 3rd visit we ordered the hot Cheetos elotes, a split cup, a mangonada, and my drink was a 24oz lychee crush. We received everything except for my lychee crush. So we waited...and waited. We let at least 10 minutes pass after receiving our food and other drinks before we inquired about the missing lychee crush. They checked our receipt and then searched for my cup but couldn't locate the cup my order was written on so they had to write it on another cup and put the order back in the queue. No apology for losing the order. We waited another 5-10 minutes before they called our number. This visit we popped in because there was no line. We put in our order quickly and then the waiting began again. We ordered a Thai tea and a split cup. The Thai tea was ready in less than 5 minutes and the staff member just placed it on the counter, I'm assuming because they were going to call our number when both drinks were ready. But, the split cup ended up taking over 20 minutes to be made. That was because I watched as 3 different employees picked up my cup, read the order on the cup, and set it back down and chose to fill another order. I even watched as 2 of the employees argued over who was going to make my drink, passing the cup back and forth between each other like they were playing hot potato. I guess making the fruit drinks is more labor intensive? My first review I'd said I'd give them the benefit of the doubt and try coming back again because they were new and still figuring things out. Several visits later and things haven't improved. It's a bummer they have such poor customer service because the product is really good. I really don't see myself coming back to this location after today. Maybe the one opening in Henderson will have better staff and service.
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