We've been here a few times. They recently updated and it looks nice. It's partitioned very well and doesn't have a confusing feel like some other peter piper's or chuckie cheese.
We were here on a Friday around 6pm and it was pretty dead but lots of employees on top of things including the manager walking the floor. An employee did check on us with how the pizza was and it was nice and hot which it always is. The usual ball machine which the kids are usually 50/50 on gave them one EVERY TIME, so they stopped at 4 balls. I think most games are 2 tokens now and sometimes you get more fun than you spend and sometimes not.
Not the cheapest place for eating out if you include tokens but we never have a bad experience here and enjoy the pizza and the kiddos enjoy the games.