| rev:text
| - HIGHLY NOT RECOMMENDED. please take some time to read over my review.
I flew in first to Vegas before the rest of my group and was given the option of pre-checking in to our rooms. The time was 1:30PM. Since I understand that check-in time is not until 3PM, I was willing to wait until then. the receptionist pre-checked me in, asked for a credit card for the Resort Fee/Security Hold, and made me sign the forms. With booking the room, we had requested that the two rooms we booked would be next to each other. The receptionist saw this note and confirmed the request with me. She told me the suite was ready but the other room next to it was not. I told her I didn't mind waiting since I was "early" anyways and it wasn't 3PM yet so we'd rather wait and have the rooms next to each other. She gave me a number and said to check back around 2:30-3PM to see if the room was ready, but she assured me that with pre-checking in, the room should be ready by then because the staff knows I'm already here. She kindly gave me a key to go to the pool to lounge and wait in the meantime, which was great.
Come 3PM, when my entire group arrived, we all checked in with the receptionist and they said another hr before the rooms were ready. We waited and waited in the lobby. Apparently, the suite now was still noted as "dirty" on the system. We waited and waited...it was 5PM...we asked to be let up into the other room while we wait for the suite next door to be cleaned. So image 15 of us jammed into one room. before we were let into the room, the receptionist asked for a credit card for the credit card/resort fee. I informed her that I was here since 1PM and I had already given my card for the room and signed the forms. She said there was no credit card on file. So with that, my friend gave them a card and signed the exact form (this will be relevant later). we went up to one of the rooms and waited some more. it was almost 6:30-7PM when we saw house keeping. We asked when the room would be ready and to our surprise, she said it had been ready since 2PM. WE WERE FURIOUS. This my friend, is HORRIBLE communication between their staff.
The customer service here was extremely poor. Any requests were not acknowledged until MANY hours later. I can't imagine with just hospitality being their only service (no casino, etc.), they would be on top of it but they were not on many levels. Taxi service was horrible. One taxi would come every 15-20minutes. When we checked out, we told them about our experience and with that, all they could say was sorry and "what do you want me to do about it." It is very sad, how little they care about customer satisfaction. At other hotels (specifically Wynn/Encore), they will give you some form of credit or compensation. Here, it's almost as if they don't even want you to come back. Take it or leave it pretty much.
A week later, my card and my friend's card were both charged. Excuse me but doesn't this fucking hotel know how do anything right?? My card was "not on file" but somehow I received the charge. from the beginning to the very end, nothing but FAILURE on their part as a Hotel.
Vdara HAS SO MUCH TO LEARN STILL. Extremely disappointed
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